RETURN POLICY
Thank you for your purchase from Ocean Store Thailand. We hope you are happy with your order. However, if you are not completely satisfied, you may return it to us for a full refund or exchange. Please review our return policy details below.

RETURNS
All returns must be postmarked within 14 days of the purchase date. Returned items must be in new, unused condition with all original tags and labels attached.

RETURN PROCESS
To return an item by mail, please email customer service at salesadmin@sde-asiapacific.com to obtain a Return Identification (RI) number. After receiving an RI number, place the item securely in its original packaging and include your proof of purchase. Then, mail or courier your return to the address below:

Siam Diving Enterprises Asia Pacific Co. Ltd.
Attn: Ocean Store Returns RI # XXXX
No. 12 Soi Chaloemphrakiat Ratchakan Thi 9 Road,
Soi 48 Sub Soi 10 Dokmai, Prawet, Bangkok 10250

Please note that you are responsible for shipping costs and ensuring the receipt of returned goods. We strongly recommend using a trackable shipping method.

To return an item in person, please bring it to your nearest Ocean Store outlet and request an Ocean Store RI #.

REFUNDS
After receiving your returned item and inspecting its condition, we will process your refund or exchange. Please allow at least 7 days from receipt of your item for processing. We will notify you by email once your return has been completed.

EXCEPTIONS
If your item arrived damaged or is defective, please contact us at salesadmin@sde-asiapacific.com for assistance with an exchange or refund.

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